Shipping Policy

Shipping Policy

At Enqaeunβ„’, we’re committed to providing a seamless shopping experience, from order placement to delivery.

Our Shipping Approach

We aim to deliver stylish, sustainable home products efficiently. Many items ship directly from trusted manufacturers and regional centers to minimize storage, reduce waste, and ensure faster delivery.

This approach allows us to:

  • Offer reliable, thoughtfully designed home products

  • Keep pricing fair without retail markups

  • Support a sustainable supply chain

Order Processing & Shipping Costs

  • Processing Time:
    Orders are processed within 2–5 business days.
    During high-demand periods (holidays, promotions), processing may take up to 6 business days.

  • Shipping Fee:
    A flat fee of $6.99 applies to all orders, regardless of location.

Estimated Delivery Time

  • United States: 8–14 business days

  • Canada, UK, Australia: 10–16 business days

  • Other International Locations: 14–21 business days

Note: Delivery times may vary due to high-volume periods or customs processing.

Track Your Order

Once your order ships, you'll receive an email with tracking information.

  • Tracking updates may take 1–3 business days to appear.

  • A delay in tracking updates doesn’t mean your order is lostβ€”it’s still on its way.

International Shipments & Customs

For international orders, shipments are sent DDU (Delivered Duty Unpaid).

  • Customer Responsibility: Customs duties, taxes, or fees.

  • Customs Delays: Enqaeunβ„’ is not liable for delays caused by customs processing.

Changes or Cancellations

To cancel or change your order, contact service@novorawe.com within 12 hours of purchase. Once processing begins, changes are not possible.

Lost or Damaged Packages

  • Damaged Items:
    If your order arrives damaged, send a photo within 72 hours for a free replacement.

  • Lost in Transit:
    If the carrier confirms a lost package, we'll send a free replacement.

Thank you for choosing Enqaeunβ„’. We’re dedicated to delivering your products safely and sustainably.